FAQ

Based in Baltimore Maryland, High Class Mobile is one of the leading sellers online for used smart phones. At High Class Mobile we pride ourselves with the best quality in phones, at unbeatable prices with the backup of great customer service. With assistance available both in English and Spanish we welcome all customers looking for a great experience while purchasing their next phone!

Please, feel free to contact us and we will get back to you as soon as possible.

Item no longer needed/Wanted:
We have a 30 day money back guarantee on ALL of our products. This policy applies to a return being made for any reason. We enclose a High Class Mobile Warranty card with all of our phones to assist in an easy return process. If you need to make a return, just fill out the card and mail the phone back to the address provided on the card. We will do our best to issue you a full PayPal refund within 2 business day (M-F) of your phones arrival here. Please note that the buyer pays return shipping unless the item was not as described.

Item not as described:
If you are experiencing a problem with your phone please let us know! Even if your 30 days has past, please get in touch with us so we can help you out. Once you contact us and let us know about the problem you are having, we will do our best to help you out. If we advise that a return will be necessary please follow the directions on the warranty card, and send the phone back to address provided on that card. We will do our best to issue you a full PayPal refund within 2 business day (M-F) of your phones arrival here. If you feel that your item was not as described please ask about a reimbursement of return shipping. The shipping refund is done separately from the purchase price refund, and this is done as a Sent Money Transaction via PayPal.

We work with every single customer to ensure that their buying experience is 100% positive! We do our best to respond to all messages within one business day. Customers can also call us at: (443)-450-3242.

Please note that our business hours are:
Mon - Thur: 9 am - 5 pm EST
Fri: 9 am - 1pm EST
Sat & Sun: CLOSED

Within the US:
We ship all of our products via USPS priority mail which has an estimated delivery time of 1-3 business days. All orders WILL be tracked. We apologize for the inconvenience, but we do not offer any other shipping methods at this time.

International Shipping:
We ship all of our items using eBay's global program and ONLY ship to the participating countries. When eBay's global program is used, all packages are sent to the eBay sort facility in Erlanger Kentucky. If you see such an address on you order please note this is CORRECT and we have not mistaken your address. Once the item is sorted by eBay's facility it will be sent to the destination country. We are not responsible for packages once they have reached Kentucky, from that point on any shipping problems must be addressed to eBay directly. Please note international customers are responsible for any import duties and taxes applicable to their order(s).

Additional Shipping Information:
Orders are processed daily Monday through Friday. Most items are shipped within 24 business hours if payment is received and processed by PayPal. Occasionally PayPal may take several days to approve a payment. We are not responsible for PayPal's practices. Should you require further assistance, please contact PayPal directly for further assistance.

We will only ship to the address as it appears on your invoice/order, so please make certain this is correct before completing your purchase. We are unable to make any changes to your order once the order has been processed in our warehouse. We do not ship to PayPal Unconfirmed addresses. We are not responsible for any wrong or invalid shipping address.

As soon as your order is ready to be shipped, you will receive and confirmation email with the tracking number. This number is generated as soon as the shipping label is created so please give 24 hours before expecting to see any scans by the USPS.

If you purchase more than one item from us, you may be eligible for combined shipping. If the combines shipping rate is not automatically applied, that means your order did NOT qualify and we will not reimburse you for the shipping.

All items listed for sale have gone through a thorough checking process and are guarantee to be 100% fully functional. Any device that did not pass will be sold as "Broken or for parts" and the exact condition will be described in the item description.

Here is a list of tests we perform on all of our phones: (when applicable)

* All buttons are functional

* Touch screen responsive

* Phone responds to charger

* ESN is clean and ready for activation

* LCD checked for spotting

* Front and back cameras

* Sound clarity

* SIM card is recognized

***Please remember that the people checking these phones are human, and sometimes do make mistakes! If you find that your purchase is having a problem (even one it has been tested for) please let us know. Knowing first hand, however, how important your phone's functionality is, we offer our 30 day warranty to cover any and all inconveniences.!***

All phones are graded according to their physical condition and sold according to that condition. We describe the condition of the phone in the item description and give a rating based on 5 stars. Please note that we use stock photos in all of our listings so you will NOT be receiving the phone in the pictures. The phone is NOT guaranteed to be the same condition as the pictures shown; rather the condition is guaranteed to match the condition we describe on the listing.

Here are the conditions we sell and what they represent:

* Seller refurbished: This phone is in REFURBISHED Condition. It looks like a brand new phone. (5 Stars)

* Mint Condition: This phone is in MINT Condition. It looks like a brand new phone. (5 Stars)

* Excellent condition: This phone is in EXCELLENT Condition. The phone will have signs of slight use, like small scratches and blemishes on the phone. Overall in nice condition. (4 Stars)

* Good Condition: This phone is in GOOD Condition. The phone will have signs of moderate use, including scratches on the screen and may have blemishes and dents on the body of the phone. (3 Stars)

* Used Tested Condition: This phone is USED TESTED. The phone will have signs of heavy use, heavy scratching on the screen and may have dents and/or chipping on the body of the phone. (2 Stars)

* Poor Condition: This phone is in POOR Condition. The phone will have signs of very heavy use, very heavy scratching on the screen and may have significant dents and/or chipping on the body of the phone. (1 Star)

***Please remember that the people grading these phones are human, and sometimes do make mistakes! If you find that your purchase is not accurately described, please let us know. Knowing first hand, however, how important your phones condition is, we offer our 30 day warranty to ensure your satisfaction!***

No, the phone in the picture is not the phone you will be receiving. We use stock photos in all of our listings and clearly state this in the listing so you are aware. The phone is NOT guaranteed to be the same condition as the pictures shown; rather the condition is guaranteed to match the condition we describe on the listing. We have many phones in our inventory and ultimately don't know which phone will be shipped to the customer; therefore we are not able to provide individual pictures of each phone. Knowing firsthand how important this is, we offer our 30 day warranty to ensure your satisfaction! The condition of each phone is detailed in the item description of our listings.

Some cell phones are designed to use a Subscriber Identification Module (SIM) card, or a microchip that stores subscriber data. The SIM Card is issued by a carrier and provides phone service by activating any phone into which it is inserted. A locked phone, however, will only recognize a SIM card from a particular carrier. Please read our listing carefully to see if the phone you are purchasing is unlocked or if it is being sold for a particular carrier. Because SIM cards are associated with the carrier and not the actual phone, our phones DO NOT come with SIM cards. This is stated in ALL of our listings and there are no exceptions. If you already have a SIM card from your carrier, you will be able to insert the SIM card and use the phone. If you do not have a SIM card or yours is the wrong size, please contact your mobile carrier.

As stated in ALL of our listings:

What is Included:

Battery

Generic Wall Charger

What is not Included:

Original Box/Manual

Accessories

SIM card (when applicable)SD Card

An ESN, Electronic Serial Number, is a permanent 32-bit number embedded by the manufacturer that uniquely identifies a wireless communications device. ESNs are most commonly used in phones and devices using CDMA technology. GSM phones use a similar type of code called an IMEI instead.

We have such a large number of phones in our inventory and ultimately don't know which phone will be shipped to the customer therefore we are unable to supply specific ESN numbers on individual phones. As a part of our auditing process, we do verify ESN numbers so they are ready to be activated.