Our Shipping Policy
We ship all of our products via USPS priority mail which has an estimated delivery time of 1-3 business days. All orders WILL be tracked. We apologize for the inconvenience, but we do not offer any other shipping methods at this time.
Additional Shipping Information
Orders are processed daily Monday through Friday. Most items are shipped within 24 business hours if payment is received and processed by PayPal. Occasionally, PayPal may take several days to approve a payment. We are not responsible for PayPal’s practices. Should you require further assistance, please contact PayPal directly for further assistance.We will only ship to the address as it appears on your invoice/order, so please make certain this is correct before completing your purchase. We are unable to make any changes to your order once the order has been processed in our warehouse. We do not ship to PayPal Unconfirmed addresses. We are not responsible for any wrong or invalid shipping address.As soon as your order is ready to be shipped, you will receive and confirmation email with the tracking number. This number is generated as soon as the shipping label is created, so please give 24 hours before expecting to see any scans by the USPS.If you purchase more than one item from us, you may be eligible for combined shipping. If the combined shipping rate is not automatically applied, that means your order did NOT qualify and we will not reimburse you for the shipping.
Our Refund Policy
Item no longer needed/wanted:
We have a 30 day money back guarantee on ALL of our products. This policy applies to a return being made for any reason. We enclose a High Class Mobile Warranty card with all of our phones to assist in an easy return process. If you need to make a return, just fill out the card and mail the phone back to the address provided on the card. We will do our best to issue you a full PayPal refund within 2 business day (M-F) of your phones arrival here. Please note that the buyer pays return shipping unless the item was not as described.
Item not as described:
If you are experiencing a problem with your phone please let us know! Even if your 30 days has past, please get in touch with us so we can help you out. Once you contact us and let us know about the problem you are having, we will do our best to help. If we advise that a return will be necessary, please follow the directions on the warranty card and send the phone back to the address provided on that card. We will do our best to issue you a full PayPal refund within 2 business days (M-F) of your phones arrival here. If you feel that your item was not as described please ask about a reimbursement of return shipping. The shipping refund is done separately from the purchase price refund, and this is done as a Sent Money Transaction via PayPal.
The following are the best ways to get in touch with High Class Mobile customer service:
1. Send us a brief message on our Contact Us page. We guarantee that you will be answered within one business day of sending your message.
If you are sending a message during business hours, please allow a couple of hours before getting a response. Any messages received after business hours will be answered the next business day.
2. Pick up the phone and give us call at: (443) 450-324.
Please note that our business hours are:
Monday – Thursday: 9 am – 5 pm EST
Friday: 9 am – 1pm EST
Saturday & Sunday: CLOSED
If you are calling after business hours, please leave a message and we will do our best to get back to you on the next business day.
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