Item no longer needed / wanted:
We have a 30 day money-back guarantee on ALL of our products. This policy applies to a return being made for any reason. We enclose a High Class Mobile Warranty card with all of our phones to assist in an easy return process. If you need to make a return, just fill out the card and mail the phone back to the address provided on the card. We will do our best to issue you a full PayPal refund within 2 business day (M-F) of your phone's arrival here. Please note that the buyer pays return shipping unless the item was not as described.
Items should be returned in the same condition received, including all accessories. Once we recieve the item back, we will inspect it and refund your purchase price back to your PayPal account, minus our original shipping costs.
Item not as described:
If you are experiencing a problem with your phone, please let us know! Even if your 30 days have passed, please get in touch with us so we can help you out. Once you contact us and let us know about the problem you are having, we will do our best to help you out. If we advise that a return will be necessary, please follow the directions on the warranty card, and send the phone back to address provided on that card. We will do our best to issue you a full PayPal refund within 2 business day (M-F) of your phone's arrival here. If you feel that your item was not as described, please ask about a reimbursement of return shipping. The shipping refund is done separately from the purchase price refund, and this is done as a Send Money transaction via PayPal.
Contact Us:
Please feel free to contact us with ANY problems you may be having. The following are the best ways to get in touch with High Class Mobile customer service:
1. Login to your eBay account and send us a message via the eBay member to member messaging. We guarantee that you will be answered within one business day of sending your message.
If you are sending a message during business hours, please allow a couple of hours before getting a response. Any messages received after business hours will be answered the next business day.
2. Pick up the phone and give us call at: (443) 450-3242.
Please note that our business hours are:
Mon - Thur: 9 am - 5 pm EST
Fri: 9 am - 1pm EST
Sat & Sun: CLOSED
If you are calling after business hours, please leave a message and we will do our best to get back to you on the next business day.
OR CONTACT US NOW - our knowledgeable and friendly Customer Service Team is standing by to assist you.
